Digital Delivery Policy

This Digital Delivery Policy outlines how electronic publications, digital content, InfoApps, member platforms, and digital solutions are delivered to consumers by SENNA MEDIA GROUP (operated by 49.556.579 AGATTA MAGALHAES SENA, CNPJ 49.556.579/0001-62).

1. 100% Digital Nature of Products

All products, platforms, and services commercialized by SENNA MEDIA GROUP are delivered exclusively in digital format. No physical items, CDs, or printed books are dispatched through postal carriers or physical freight services.

2. Instant Dispatch & Delivery SLA

Upon payment authorization and clearance by the payment gateway, delivery instructions, download links, and onboarding credentials are automatically dispatched to the customer's email address provided during checkout. In the vast majority of cases, access is granted within 5 to 15 minutes of payment approval.

3. Delivery Formats by Product Category

Delivery mechanisms vary based on the specific digital solution purchased:

• Digital Books & Specialized E-Books: Delivered via secure, encrypted digital download links (PDF, ePub) sent to the purchaser's email.
• Educational Content & Media: Direct access links sent via email to access high-definition video materials, audio streams, and digital worksheets.
• Devotional & Reflective Content: Direct digital downloads, daily reading frameworks, and audio reflections accessible on personal devices.
• InfoApps & Mobile Applications: Web links or mobile access credentials allowing installation and use on compatible smartphone devices.
• Proprietary Platforms & Member Hubs: Secure individual login credentials (username and temporary access key) dispatched via email for immediate onboarding.
• Digital Software Tools: Direct platform URL, registration link, and license key sent via email.

4. Delivery Assistance & Troubleshooting

If you have not received your access confirmation email within 15 minutes following payment approval, please check your spam, promotions, or junk email folders. If access cannot be located, contact our support team at contact@senamediagroup.com with your order number and full name. Our team will verify the payment status and re-dispatch access within 2 business days.

5. Corporate Information

SENNA MEDIA GROUP
Legal Entity: 49.556.579 AGATTA MAGALHAES SENA
CNPJ: 49.556.579/0001-62
Location: Balneário Camboriú – SC, CEP 88338-225, Brazil
E-mail: contact@senamediagroup.com
Phone: +55 (95) 99174-0713
Website: senamediagroup.com