Refund Policy & 60-Day Guarantee

This Refund Policy outlines the terms and conditions for reimbursement and satisfaction guarantees applicable to digital products, educational publications, e-books, InfoApps, member platforms, and digital solutions commercialized by SENNA MEDIA GROUP, operated by registered legal entity 49.556.579 AGATTA MAGALHAES SENA (CNPJ 49.556.579/0001-62).

1. 60-Day Satisfaction Guarantee

SENNA MEDIA GROUP stands firmly behind the value and quality of its digital offerings. For eligible digital products and offers that expressly display our 60-Day Satisfaction Guarantee at checkout, purchasers are entitled to request a 100% full refund within 60 calendar days from the original date of purchase.

2. Statutory Right of Withdrawal

In addition to our voluntary 60-day satisfaction guarantee, and pursuant to Article 49 of the Brazilian Consumer Defense Code (CDC), customers retain an unconditional statutory right to withdraw from their purchase within 7 (seven) calendar days following transaction completion or product access notification.

3. Refund Request Procedure

To request a refund under either the 60-Day Guarantee or statutory right, simply send an email to contact@senamediagroup.com containing the following information:

• Full name of the original purchaser;
• Email address utilized during checkout;
• Order number, transaction receipt ID, or gateway invoice code;
• Name of the digital product or service acquired;
• Approximate purchase date.

No mandatory justification is required. Our customer service team evaluates requests and initiates payment gateway reversals within 2 business days.

4. Processing & Reimbursement Channels

All reimbursements are issued via the payment processor originally utilized:

• Credit Card: The charge reversal is submitted to your credit card issuer immediately upon authorization. Credit appearance depends on your billing cycle and issuer policies (typically within 1 to 2 statements).
• Instant Bank Transfer / PIX: The reimbursement is transferred directly back to the payer’s originating bank account.

5. Contact for Support

For refund inquiries or assistance, contact our support team: